Please allow 1-2 business days to process your order, AND 7 to 10 days for delivery of ground shipped packages.
Orders ship Monday - Friday for orders received before 1 p.m. PST, order received after 1 p.m. PST, will ship the next business day.
Orders requesting expedited shipping (overnight, 2nd or 3rd day air), will be shipped within 24 hours from the time of order receipt.
Please note: Delays may occur which are out of our control such as delays due to carrier volume, weather conditions or product availability- which is not common, but may happen during holiday peak season.
My order was damaged in shipment
Items that are shipped out from Blueridgehome.com are in new condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please chat Blue Ridge by visiting BlueRidgeHome.com or send an email to email@example.com, we would appreciate pictures of the damage if it is possible as well.
We will contact the Freight Carrier and file a damage claim. Blue Ridge will arrange for the Freight Carrier to pick up the damaged package. Do save all boxes and packing material for inspection by the Freight Carrier. Once a damage claim is made and accepted with the Carrier, a claim number is generated and we will immediately work on re-processing the order for the lost or damaged items.
Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen, and we are experienced in resolving damage claims quickly and efficiently.
You sent me the wrong item
Again, this is not common, but from time to time it may happen - Please chat with us immediately at BlueRidgeHome.com or email us regarding any mistakes on your order. We need to hear about problems within 3 days of order receipt. It also helps us to maintain accurate inventory for all our customers.
At Blue Ridge Home we want to ensure you have a great customer experience and we will do our very best to ensure you are happy with our products and refer our site to your friends and family. We pride ourselves to produce great products at phenomenal value – if at any time you are unhappy, for any reason, please email us and we will do our very BEST to accommodate and find a solution.
Customer service Email is: firstname.lastname@example.org.